Privacy Policy

1. Introduction

1.1 pnas77 is committed to protecting the privacy and security of your personal information. We understand that Filipino players trust us with sensitive data, and we take that responsibility seriously. This Policy applies to all personal information collected through the pnas77 Platform, including our website, mobile interface, customer support channels, and any other services we provide.

1.2 This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the pnas77 Platform.

1.3 pnas77 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for our DPO are provided in Section 12 of this Policy.

2. Personal Data We Collect

2.1 pnas77 collects personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:

2.2 Sensitive Personal Information. Where required for identity verification or regulatory compliance, pnas77 may collect sensitive personal information such as government-issued ID numbers. Such data is handled with the highest level of security and is processed only to the extent necessary for the stated purpose.

2.3 Voluntary Provision. You are not legally required to provide your personal data to pnas77. However, failure to provide certain information may prevent us from creating your account, processing transactions, or providing our services.

3. How We Use Your Personal Data

3.1 pnas77 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your pnas77 account, including verifying your identity and age (21+ requirement);
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and deliver customer support;
• Regulatory Compliance: To comply with Philippine gaming regulations, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities;
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Communications: To send you account notifications, transaction confirmations, promotional offers (where you have consented), and important policy updates;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the pnas77 Platform;
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

3.2 pnas77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

4.1 pnas77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual Necessity: Where processing is necessary for the performance of our contract with you, including providing gaming services and processing financial transactions;
• Legal Obligation: Where processing is necessary to comply with a legal obligation applicable to pnas77, including AML regulations and PAGCOR compliance requirements;
• Legitimate Interests: Where processing is necessary for the legitimate interests of pnas77, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

5. Data Sharing & Disclosure

5.1 pnas77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age;
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics providers who support the operation of the pnas77 Platform under strict confidentiality agreements;
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where required by law;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal compliance or dispute resolution;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pnas77's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.2 All third parties with whom pnas77 shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only in accordance with our instructions and applicable law.

5.3 International Transfers. Where personal data is transferred outside the Philippines, pnas77 ensures that appropriate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission.

6. Cookies & Tracking Technologies

6.1 pnas77 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, remember your preferences, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and login details to provide a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve its performance and content.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your prior consent.

6.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pnas77 Platform.

6.3 pnas77 does not use cookies to collect sensitive personal information or to track your activity on third-party websites.

7. Data Security

7.1 pnas77 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pnas77 will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

7.3 While pnas77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.

8. Data Retention

8.1 pnas77 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC Documents: Retained for five (5) years following the end of the business relationship;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw your consent, plus one (1) year for compliance documentation purposes.

8.2 When personal data is no longer required, pnas77 will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for analytical purposes.

9. Your Rights as a Data Subject

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pnas77:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 12. We will respond to your request within thirty (30) days of receipt. We may need to verify your identity before processing your request.

9.3 Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes.

10. Children's Privacy

10.1 The pnas77 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. pnas77 does not knowingly collect personal data from persons under the age of 21.

10.2 If pnas77 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the pnas77 Platform, please contact us immediately at support@pnas77.com.

10.3 pnas77 employs age verification procedures during the registration process to prevent underage access to the Platform. These procedures include verification of government-issued identification documents.

11. Changes to This Privacy Policy

11.1 pnas77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be indicated at the top of this Policy.

11.2 Where changes are material, pnas77 will notify registered users via email or in-platform notification at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be posted on the Platform and will take effect immediately upon posting.

11.3 Your continued use of the pnas77 Platform following the effective date of any changes to this Policy constitutes your acceptance of those changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

12. Contact Us & Data Protection Officer

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the pnas77 Data Protection Officer:

• Email: support@pnas77.com
• Live Chat: Available 24/7 via the pnas77 Platform
• Response Time: Email replies within 1–4 hours; data subject requests within 30 days

12.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

12.3 Our support team includes Filipino privacy professionals who are familiar with the needs of players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines. We are committed to handling all privacy inquiries with the utmost care and professionalism.